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Terms & Conditions

Effective July 1, 2013, Kleen-Rite Corporation will be implementing a new Payment Policy Change: Any Non-Sufficient Checks or ACH Payments received will incur an additional charge of $25.00 to off-set the fees we are charged by the bank. We regret that this change must occur, but the fees and tedious work involved in tracking down and clearing these charge backs has made this policy change necessary.

Also, we have established a Procedure for Unpaid Invoices due to ANY reason, including declined credit cards: A Collections Letter will be sent the month following shipment of your order. If no response for payment is made within 30 days of the letter date, we have engaged an outside Collections Agency which will then handle all unpaid balances. Once an unpaid balance is submitted to the Collections Agency, there will be an additional charge of 25% of the full invoice amount added. Please feel free to contact the Accounts Receivable Department at anytime to discuss your account situation.

Telephone & Fax Orders

  1. Please prepare your orders in advance
  2. When you call please provide the following info:
    • Your customer # and name
    • Shipping address if other than billing address
    • Shipping requirements (UPS or FedEx Ground, Next Day Air, 2nd Day, 3rd Day, Freight or Customer Pickup)
    • Credit Card number (Mastercard, Visa, Discover or American Express)
    • Product number, description and quantity

Freight Policy

  1. All orders are shipped UPS/FedEx or common carrier
  2. Inspect your packages for damages upon delivery and notify delivery agent before they leave your site.
  3. Freight charges are the responsibility of the customer and will be added to all orders.
  4. All orders are F.O.B. from Kleen-Rite or from manufacturer. Claims are the responsibility of the carrier.
  5. Reshipments due to errors will be shipped UPS/RPS ground only.
  6. Any quote of freight charges by a salesperson is an estimate only and may vary at the delivery time.

Special Orders

Special orders may only be returned with permission of the manufacturer and may be subject to restocking charges.

Prices

  1. All prices are subject to change without notice.
  2. Orders will be invoiced at the prices prevailing at the date of shipment.

Merchandise Policy

  1. Shortages, lost or damaged goods must be reported within 7 days.
  2. Call for a return authorization number prior to returning any parts.
  3. No returns will be credited without prior authorization from Kleen-Rite.
  4. All returns must be accompanied by original invoice.
  5. No returns will be accepted freight collect.

Non-Electronic Items:


* Non-Electronic Items must be returned within 45 days
* After 45 days your return will be subject to a 15% restocking fee.
** NO RETURNS WILL BE ACCEPTED AFTER 90 DAYS **   

Electronic Items:


* Electronic items must be returned within 30 days
* After 30 days your return will be subject to a 15% restocking fee.
** NO ELECTRONIC RETURNS WILL BE ACCEPTED AFTER 60 DAYS **

 

* Items must be in original packaging and in new condition to be eligible for return*

Back Orders

  1. All backorders are shipped F.O.B. or from manufacturer ASAP.
  2. Backorders of small dollar value may be held for next order.
  3. Freight charges will be added to all backorders.

Hose and Boom Assemblies

All hose and boom assemblies are made to order and may delay your order.

Warranties

  1. All factory warranties are administered by our vendors
  2. A vendor evaluation will be required before any warranties can be processed
  3. Kleen-Rite offers no other warranties or representations of any kind, expressed or implied.
  4. The customer is responsible for transportation and labor costs in connection with warranty repair or replacement.
  5. KleenRite will follow the findings of the vendor evaluations and process accordingly
  6. Customer service will contact you if additional information is needed

Shipping Estimator / Shipping Rates

The shipping rates shown are estimates. Your rates may vary based on the documented facts of the shipment.

The estimates are provided as a service to our customers. However, as each custom packing and shipping request is unique, so too is each estimate. Following are some general parameters and considerations for Kleen-Rite’s shipping estimates.

  1. Shipping estimates will be calculated based on the cost to ship from the closest regional Distribution Center (DC) to the customer. Not all items are stocked at all locations and may result in shipments from multiple DCs.
  2. All shipments are estimated on a prepaid basis
  3. Alaska, Hawaii, and International shipping estimates are not available on line due to the information needed. Please call Kleen-Rite for an estimate.
  4. These estimates are based on standard delivery services to commercial addresses. Any additional delivery needs may incur additional charges including residential delivery charges, COD, etc.
  5. These estimates do not include hazardous materials. Additional charges per package are assessed for items determine to be hazardous materials.
  6. Pricing and timing of delivery varies across zip codes in the U.S. Shipments with multiple packages may have discrepancies in pricing due to shipping size and weight calculations. Some items do not travel well in the same carton and thus will not be consolidated causing multiple packages (i.e. light bulbs and 5 gallon pails of soap).
  7. Larger shipments exceeding 92 lbs in weight will require a call for quote.

Please call 800-233-3873 with any additional questions.

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